Regarding the recent delayed shipment （2021-06）
Hi, my name is Paddy, today I will explain the situation of our shipment department and why your order is still not shipped yet.
First of all, I apologize again for the delay and the inconvenience that followed. Due to the Covid outbreak in Taiwan, our parts suppliers in Taiwan have suspended their operation. The new lockdown policy in Guangzhou Province in China has led to the suspension of our assemble factory and distribution center.
The situation is far from what we can control, but we are doing our best to resume the operation of the facilities as soon as possible. The remaining orders should be able to be fulfilled in June.
Another reason for the manufacturing delay is we have had a minor update of the design, which will solve a power supply problem with certain cameras (mostly with Canon C200). So it's worth waiting!
Thanks for your patience and your trust! If you have any other concerns, feel free to contact us!